Document Scanning and Cloud Storage FAQs | Scanics

Serving Central Illinois

Document Management and Media Solutions

Scanics | Records Management Solutions | Champaign, IL


Answers to Frequently Asked Questions

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Does Scanics do the scanning at their business site or at the customer site?


All scanning services are completed by the Scanics production team in the Scanics office. However, there are limited exceptions that would allow the Scanics production staff to scan at the customer site.

How are scanning prices calculated? By the box or by the image?


Scanics prices each project based upon the customer specifications and the complexity of the project. Scanics offers pricing by the box or by the image.

Are the customer documents protected by a confidentiality agreement?


An authorized Scanics employee may present to the customer a signed letter of confidentiality, and each worker assigned to a project is required to sign the confidentiality agreement. The customer may request copies of confidentiality agreements for all Scanics workers assigned to the customer's project.

Are customers required to box up their own records or will Scanics handle it?


At the customer's request, Scanics will box up records (according to customer specifications) at the customer site.  The customer may choose to box up their records or documents - at a discounted price - in boxes provided by the customer or Scanics.

Will Scanics remove staples, paper clips, and binding from the documents?


Yes, Scanics will remove all staples, paper clips, binding, etc. from the paper documents in order for these documents to become scan-ready. This is a billable service, and is available from Scanics upon customer request.

What is the price per scanned image?


Scanics has multiple billable rates depending on the size of the original paper documents, the volume, the condition of the documents, the document preparation required and post-scan services requested by the customer (indexing, OCR, etc.). Scanics offers billable rates for boxes of paper documents and price-per-image plans.

What is the turnaround time to complete the scanning project?


Depending on the volume and complexity of the documents to be scanned, indexed, and potentially reassembled, the turnaround time can vary from 24 hours for small projects to several months for large scanning projects.

How does Scanics deliver the electronic files to the customer?


Scanics can deliver the electronic files to the customer in a variety of media which may include CD / DVD, flash drive, portable hard drive, FTP, or SILO, depending upon the size of the files and customer preference.

Does Scanics have the ability to scan oversize documents?


Scanics has the ability to scan documents, maps, blueprints, sketches, paintings, etc. up to 42" in width. Contact a Scanics representative for more details.

What is SILO and how does it differ from other cloud-based data storage?


SILO is a subscription based Scanics service that offers a customer a customized cloud-based data storage space that electronically stores your business records (such as paid invoices and receipts), government records, and other professional or personal records in customized digital folders.  However, SILO includes Scanics scanning service to convert the paper-based records to digital records, and a certified Scanics representative will upload the digital records into SILO.  The Scanics representative will also customize and name your digital primary folders and sub-folders to store your digital files in order for you to easily locate and access your digital records.


SILO enables a SILO customer to securely store and to easily access your digital records, and your records are protected from loss to due to wind, fire, or water damage.  The primary SILO benefit which differentiates it from other cloud-based storage, is that a Scanics representative will upload your Scanics scanned files into the correct SILO folders at no additional charge.  You the customer, can choose to upload the digital files yourself after the files have been scanned by Scanics, but it is EASIER, REQUIRES LESS TIME AND MAINTENANCE if Scanics does it for you!  SILO was developed by Scanics and is supported by Scanics.  


After Scanics scans the SILO subscriber’s selected paper records names the digital files.  A customized SILO site or address will be created and you, the customer, creates your private login and password.  Scanics will upload the digital records into the customized digital folders to meet the customers requirements.  The customer can securely view, print, or email the digital records on demand via internet access and web browser.  Please contact Scanics during normal business hours to speak with a live Scanics representative to learn more about SILO and how you can save time and money.

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